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We're here to answer your questions

  • How does alternaleaf help someone like me?
    We are a UK leading medical cannabis online clinic, connecting you with highly qualified doctors with specialist training in alternative medicine treatments for chronic conditions including chronic back pain, anxiety, insomnia, nausea and vomiting due to chemotherapy, epilepsy, mental disorders, spasticity from multiple sclerosis and more. Our experienced doctors will assess your suitability for alternative medicines and our Patient Care Team is there to make sure you experience a safe, compassionate and high-quality service.
  • Do I need a referral?
    No, you do not need a referral from your regular GP. Alternaleaf doctors have extensive experience prescribing medical cannabis.
  • Are the consultations online or face to face?
    We exclusively see patients via private video or phone consultations, carried out by our specialist doctors. This means you don't have to travel or take time off work, and appointments be done from the comfort of your own home at a time that suits you.
  • What is the cost of a consultation?
    Try our complementary and free of charge screening to identify if you are eligible for treatment with medical cannabis. Initial consultation costs £49 and includes a pre-assessment to understand your medical history and a personalised treatment plan. Follow up consultations are £49 where our team reviews your health progress, discusses potential adjustments to your medicine and provides repeat subscriptions. The frequency of check-up consultations is determined by you and your doctor.
  • What is alternaleaf’s cancellation policy?
    We understand situations may change, however the consultation fee will be charged if you cancel less than 24 hours before your appointment.
  • Why would I choose alternaleaf?
    alternaleaf is the leading medical cannabis clinic in Australia where we treat over 100,000 patients a year and we have set up a dedicated UK service. Our doctors and clinical team are highly experienced in their field to ensure you get the right treatment for your individual needs. With us you can book consultations, meet with your specialist doctor, receive tailored prescriptions and medicines, all delivered to and from the comfort of your own home via our pharmacy partners. Our pricing is transparent and competitive, and your doctor can discuss a wide variety of brands and formulations so your treatment plan is tailored to you. Our team is committed to providing judgement-free, empathetic and individualised care through each step of your treatment journey. We care about helping you feel better so you can get back to doing the things you love. Start seeing the results you are looking for today.
  • Can I reschedule my consultation?
    Yes. You can reschedule up to 24 hours before your consultation appointment!
  • How quickly can I book a consultation?
    It takes less than 5 minutes to complete our online process, and get an instant booking with one of our doctors. Please note that in order to confirm the appointment you have scheduled, you need to complete our online medical history questionnaire, which we will send you straight away to complete, in order to hold your spot.
  • What brand and formulation will I be prescribed?
    Our team of alternaleaf doctors are experts in treating patients with medical cannabis and will prescribe the brand and formulation of your treatment after a comprehensive medical assessment. Your doctor has access to a wide range of formulations, and will derive a tailored treatment plan to your personal situation and also monitor or adjust the medication on a regular basis.
  • Do I have to pay for my consultation if I am not eligible?
    Try our complimentary and free of charge screening to identify if you may be suitable for medical cannabis, however suitability must be confirmed by a healthcare practitioner. This will usually happen during your pre-assessment. There may be occasions where refunds are not provided for doctor’s consultations e.g. incorrect information provided etc.
  • How do I book a follow-up consultation?
    Follow-up consultations can be booked via our online portal. We'll send you an email reminder with a link when it's time for your follow-up consultation, although you are welcome to book at any time. You can also book by emailing or calling +44 1283 244025. If you’re new to alternaleaf, please book a consultation here.
  • Is there any age minimum for consultations?
    You must be 18 years or older to book a consultation. UK regulations requires patients under 18 years old to have children's specialist involvement, which we currently do not offer. If you are seeking treatment for your child, we recommend you speak to your regular GP first.
  • Am I eligible for medical cannabis?
    Medical cannabis can be used to treat over 30 chronic conditions where other medications and treatments have failed. Patients suffering from chronic pain, neuropathy and psychiatric conditions have found benefits. Try our free patient eligibility checker to find out if medical cannabis could be a suitable treatment for your condition. Ultimately, your doctor will determine whether medicinal cannabis alone or in conjunction with other therapies is a clinically appropriate option.
  • How can I access medical cannabis?
    alternaleaf works with qualified doctors who are experienced and approved medical cannabis prescribers. We work with doctors and pharmacists who can, in many cases, streamline your access to medical cannabis if you’re eligible. Book a consultation here!
  • Is medical cannabis legal in the UK?
    Medical cannabis was reclassified on 1st November 2018 to permit its prescribing as a controlled drug in the UK. It must be prescribed and controlled by a specialist on the General Medical Council register and is only strictly available to treat certain medical conditions. alternaleaf adhere to this criteria. Recreational use is still illegal in the UK.
  • Who can prescribe medical cannabis?
    Authorised Prescribers are responsible for assessing patients to determine if medical cannabis is an appropriate treatment option for their specific medical condition. These are specialist UK doctors who are listed on the Specialist Register of the General Medical Council (GMC) and who have received additional training in prescribing medicinal cannabis. alternaleaf works with Authorised Prescribers who can, where appropriate, streamline access to appropriate treatments to help you feel better faster.
  • How much does treatment with medical cannabis cost?
    The price of your prescriptions will vary depending on if you are prescribed flowers, oils or vape cartridges. We will always keep you informed of prices when we make a prescription recommendation. Websites like have a public list of various products available in the UK and prices.
  • Can I drive while being treated with medical cannabis?
    As a patient prescribed with a cannabis medicine, you can possess and take your medicine, and continue to drive a motor vehicle so long as: you are not impaired the cannabis medicine has been prescribed to you and this can be evidenced you are following the directions provided by your specialist consultant and the instructions given by the manufacturer or distributor of the medicine There is some useful patient information about driving whilst taking medical cannabis medication here
  • I have used recreational cannabis previously, can I still access medical cannabis?
    Yes you can, many patients use recreational cannabis for pain relief or other symptoms and wish to access a medical-grade product safely and reliably, without the risk of legal repercussions. Our doctors will provide you with a tailored treatment recommendation.
  • What vaporiser should I use?
    There are currently no vaporisers that are specifically licensed for medical use in the UK. Different vaporisers are compatible with specific types of prescribed cannabis-based products, such as oils or flowers. To learn more and find out how to order a vaporiser, please ask your doctor or pharmacist during your appointment.
  • Does private health insurance cover medical cannabis?
    We encourage patients to discuss prescription fees and consultation with their private health insurer. We can provide documentation that your insurer may require.
  • How long does it take to receive my medication?
    If treatment is authorised, we will send your prescription to a specialist pharmacy. These pharmacies will need a couple of days to receive, process and send your medication by special delivery. We strive to book patients and deliver treatment as swiftly as possible, however, at time there are unavoidable delays depending on approvals and payments. Our partner pharmacies are doing everything they can to get your delivery to you quickly and safely.
  • Do you ship UK-wide, including remote locations?
    Yes, our partner pharmacies will ship to anywhere in the UK!
  • Can I track my order?
    Please contact the pharmacy for more information. They will be able to provide you with a tracking number and delivery details.
  • When and how do I order a repeat prescription?
    We recommend you order a repeat prescription when you have around 10 days of medication remaining, however delivery times may vary so please ensure you leave adequate time. You can order your repeats online by emailing Please include your full name, Date of birth, what medication you would like to order and the quantity. You can only be given a 1 month supply and the clinician may advise you to book a follow up appointment if you are due a review
  • Can I make changes to my prescription?
    Our doctors and pharmacists are happy to discuss adjustments to your medication based on what is clinically appropriate for your specific condition. If you’re an existing patient and would like to speak to your doctor about adjustment, please book a follow up consultation by emailing or calling +44 1283 244025.
  • How do I get a repeat prescription?
    If you have run out of repeat prescriptions, please contact us by emailing or calling +44 1283 244025. We can issue 1 month of repeat prescription at a time and you may be required to have a follow up appointment if you are due a 3 monthly check up or follow up appointment. You should request your repeat prescription 10 days before you run out
  • Which pharmacies does alternaleaf work with?
    alternaleaf partners with specialist independent UK pharmacies to fill and supply your prescriptions.
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